Thank you for not understanding me, Thawte..
Please hire better employees *or* educate existing ones better Thawte.
Here is a transcript.. Enjoy.
You have been connected to Andrea B****.
Andrea B****: Good day, how may I help you today?
*me*: Hi, there was a reissue about *order number*
*me*: but customer can’t get the domain approval e-mail
*me*: so he changed the WHOIS information for the domain
Andrea B****: ok bare with me ill check the order
Andrea B****: thank you
Andrea B****: ok we cannot accept the approval domain
Andrea B****: sales@*domain*.com
*me*: Sorry I don’t understand. You can’t accept the sales@*domain*.com?
Andrea B****: exactly
Andrea B****: we need update the authorization email address
Andrea B****: this is not registered in the whois
Andrea B****: so we cannot accepted
Andrea B****: or you need to choose
Andrea B****: an alias
*me*: So what can we do?
Andrea B****: You can use an alias for the Authorizing Contact Email,
as an option you have: admin, webmaster, administrator, hostmaster,
root or postmaster@domain.
*me*: But there is a problem in e-mail service on customer’s new server
*me*: can’t you provide an alternative?
Andrea B****: as an option you have: admin, webmaster, administrator,
hostmaster, root or postmaster@domain
Andrea B****: customer needs to check alternative
*me*: By the way customer did all re-issue operations on sales@*domain*.com
before and thawte didn’t have any objections with that
*me*: like i said, @*domain*.com have no e-mail services for now.
*me*: Even you accept sales@*domain*.com, customer is not be able to approve
Andrea B****: again we cannot accept that
Andrea B****: customer needs to register in the whois the email address
that he want to set up
Andrea B****: or choose an alias
*me*: So you’re saying thawte is not providing SSL certificates with
domains which does not have an email services for its own domain
Andrea B****: that i mentioned previously
Andrea B****: is not about the domain
Andrea B****: is about the authorising contact email
*me*: Like I said. There is a problem with e-mail service generally.
The @*domain*.com is not avaliable for providing e-mail service for anything,
not even sales@*domain*.com
*me*: Thawte accepted the sales@*domain*.com , did all the reissues.
So please don’t say again you can’t accept sales, because I don’t want you
that accept sales e-mail
Andrea B****: sorry this is not registered in the whois
Andrea B****: and is not an alias
Andrea B****: so i cannot resend the email approval
*me*: I can. You’re insisting for not understanding
*me*: I can re-send the domain approval e-mail to sales@*domain*.com on customer service portal
*me*: and I don’t want you to re-send that address
*me*: Can you please put me to the tech support
